Privacy policy

Last updated: September 2025

Thank you for using Snapshot (the “App”), provided by Snapshot (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, and share information about merchants and their customers when you install or use our App with your Shopify store.

1. Information We Collect
When you install the App, we automatically gain access to certain types of data from your Shopify account via Shopify’s API:

  • Your store’s name and URL

  • Contact information (e.g., email, address)

  • Installed themes and apps

  • Product data

We only collect the data necessary to provide the features of our App. We do not collect or store payment information or access customer personal data unless strictly necessary for functionality and consented by you.

2. How We Use Your Information
We use your data to:

  • Operate and provide the App and its services

  • Respond to customer support requests

  • Improve the App functionality and performance

  • Comply with legal obligations

We do not sell or rent your information to third parties.

3. Sharing Your Information
We may share your information only under the following circumstances:

  • Service Providers: With third-party providers who help us operate the App (e.g., hosting, analytics) and only under confidentiality agreements.

  • Legal Requirements: If required to comply with laws or valid government requests.

  • Business Transfers: In case of a merger, acquisition, or sale of assets, we may transfer your data as part of that transaction.

4. Data Retention
We retain your store’s data only for as long as it is necessary to provide you with the App’s services. When you uninstall the App, all data stored on our servers related to your store will be deleted within [number of days, e.g. 30] days, unless required for legal reasons.

5. Your Rights
If you are a resident of the European Economic Area (EEA), California, or other jurisdictions with data protection laws, you may have certain rights including:

  • Accessing the personal data we hold

  • Requesting correction or deletion

  • Withdrawing consent

  • Objecting to certain types of data processing

To exercise your rights, contact us at support@snapshot.company.

6. Security
We take reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Changes to This Policy
We may update this policy from time to time. If we make material changes, we will notify you via email or in-app notification. Continued use of the App after such changes constitutes your consent to the updated policy.

8. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, you may contact us at:

Snapshot
Email: support@snapshot.company